Flew to Bangkok from London, via Mumbai and very dissapointed with service and customer service attitude.
Was flying to Thailand on business, my assistant booked economy by mistake, wanted to upgrade at airport.
Check in staff were friendly but useless, I asked to(pay) and get an
upgrade to Business Class as my assistant booked economy by mistake.
Was told no seats left, all booked up.
When I boarded the plane I saw half business class was empty, which was
annoying, but I thought it was probably a reasonable mistake and I could get that sorted out. I wanted to talk to cabing crew, as I sat down in
economy two guys who had been talking to the staff for a while managed
to move from Economy to business.
By the time I finally got the attention of a cabing crew, expalined the situation and asked to do the same and was told it
was’impossible’, even though I just saw two guys do it. I was told
they’d already paid, clearly they hadn’t as they wouldn’t walk all the
way through business into economy then turn around and go back.
I approached them after and was told that they were given a freebie,
this really irritated me, I’d been willing to pay and was told
imposible, these pair were given it for fricking free. I am a business flyer and travel all the time, I can only assume because I look quite young I wasn’t taken seriously, its a really short sighted way to run a business in this day and age, you upset a customer and expect them to go to your competition.
I felt a bit disgruntled at this as I was sat at the front of the economy and thus could see all the empty seats in front of me, but I tried to put it out of my mind, relax and enjoy the flight.
Then the meal came and my special order was not there, not a huge surprise. Now the staff were being pretty shitty, I wasn’t rude to them, but at the end of the day I think its ok to ask to pay and upgrade? And for the food I specified when I bought my tickets!
When I got to Mumbai they didn’t stamp my boarding pass or tell me
where to go. Mumbai is a building site, so its hard to get around or
know where you’re going. I walked around lost with my baggage for about 30 mins before I found a guard who pointed me in the right direction. When I finally stumbled upon the international
transfers gate the armed guards stopped me and would not let me past
due to the missing stamp. I was then taken into a nasty, dusty, smelly
back office with armed guards and refused entry for nearly two hours
whilst they tried to find someone from Jet to sort out the blo*dy
problem.
I was then the last person to board the plane, explained what had happened and given no explanation or appology.
By now I am starting to think this airline sucks, they also got my meal wrong on this flight too, so I barely ate for 15 hours.
Finally, the plane arrived in Bangkok an hour and a half late, so I missed the car that was sent to pick me up.
I then emailed their customer service to explainn and this really took the buscuit.
You know when someone is saying all the right’customer service’
things, but actually you get the impression they couldn’t give a sh*t, they’re not really reading your emails or responding to the points, they’re copy and pasting the standard lines.
I asked for an upgrade to business class and offered to pay, but
expected a discount and was refused. THey offered me a tiny’voucher’
for next time I travel.
Its insainly annoying that their version of an appology is to give you
a discount to trying and get you to spend MORE money with them, it verges on arrogance for me and I have bad taste left in my mouth from this experience.
I have read some positive reviews of this airline, so I guess they
don’t always get it wrong. My experience was terrible and I won’t be
flying with them again and advise you to look else where too. The
tickets are cheap for a reason.
It surprises me in such a competitive market that they’re happy to turn away business flyers to other carriers!