Well I had many misfortunes flying with this airlines. Unfortunately there are not much options for direct flights from Dammam to Mumbai and I swear to god if any airlines start operating direct Dammam Mumbai, I will never fly jet airways. This review summaries couple of situations. There have been 2 occasions when my baggage didn’t make it to the Mumbai airport because the airlines decided to offload my baggage because the flight was over weight(Wow beat that).
The most recent experience was on 22 August 2018 flying from Mumbai to Dammam Premier class when they decided to ofload me and my family(wife with 2 kids) because we didn’t come at the gate 25 mins to departure. The airlines made no effort to contact us on phone to alert before taking this drastic step. We met their ground staff only to tell us that the gates were closed and your baggage is offloaded. This was 25 mins prior to departure and flying business class. Defined not the type of service you expect paying 3 times more compared to economy and type of service you get frim piers like Emirates, Etihad etc.
One word: if you have options do not book Jet Airways.