After 5 years, I planned to visit India with my mother. While was debating on the airlines my dad recommended Jet airways. Since it was new at that time I wasn’t really interested in trying it. I honestly did not expect anything before boarding the flight and was prepared for the worst to come. But to my surprise everything was BEST about Jet Airways. I found the air-crew to be very accommodating, food was great, on-board entertainment was fantastic and the whole flight experience made me feel like home. They made my whole India trip very memorable. Since my mom is very traditional and is a vegetarian she is quite picky about the type of food she eats. But to my surprise I found her very comfortable and loving the food. I never saw the air-crew sleep. They were always there for assistance and very prompt the moment I called. While I landed in Mumbai I had to check out my bags and take a local connecting flight to Bangalore. I was quite stressed at that moment and I felt I was going to miss the flight because we only had 3 hours to do everything. But Jet-airways staff made us feel very comfortable and made every arrangements possible in order to make sure we boarded the connecting flight.
The only negative aspect I have to talk about is the prior seat booking. I am not sure if it was the airlines or my travel agent but we made seat reservations ahead of time and found out that our seats were not reserved. I might have to blame my travel agent for that. But if Jet-airways has tele-check in in Toronto for everyone and not just Jet privilege members that would be great. Because I would like to choose seat of my choice and not be stuck in the middle seats.
Except that everything else was GREAT !!!!