My wife and I traveled on 11-Jul-2014 by Emirates(partner of Jet Airways) and I provided my Jet Privilege Frequent Flyer number on the bookings but I did not get the miles I was supposed to get. I contacted their customer care regarding the same and was informed that I should send the tickets and boarding passes in email and then within 3 days miles will be credited. I sent the details in email on 29-Oct-2014 and got an auto reply that "Your query is important to us and we are committed to provide a satisfactory resolution. Our Service Executive will respond within three working days." - far from reality.
After 3 days, I saw no activity in my account and so called up the customer care. I was informed that they cannot help me since they are not able to see the email and I should send it again. This is all the information they have. So I sent the details again.
The same cycles continued for next 2 weeks and I have sent the email 5-6 times already and apparently they have not even tried to resolve it.I am really disappointed at their commitment to customer services and wonder if there is any attention towards it.
Can anyone help me getting this escalated(customer care executives either do not even have the escalation matrix or they simply don’t want to share it) otherwise I am just going to close this account and make sure never to use Jet Airways again.
Regards,
Manish Garg