I had a online booking with jet airways with PNR ARQQZF from lucknow to bengluru on 17/1/2016, due to some necessity I needed it to be cancelled.When I called airlines they told me they have no refund or adjustment policy with that ticket as it belongs to W class which is the economy class. Neither the terms & conditions mentioned on the ticket nor on the website link provided information for any such clause! Even when you book a ticket at their site it will not give you any option to choose between refundable & non-refundable category. Now they claim almost all of my money even when I am not travelling with them.
:(.I feel cheated.