I have read stories from across the internet about how JetLite is
duping people. I thought it can never happen to me. But I was wrong. I
bought a return ticket(Paper ticket) from Delhi to Kathmandu for two
people via credit card at the Bangalore airport counter. I canceled my
ticket on 03 June 2008 at the Bangalore airport counter. The guy at the
counter told me that my money will be refunded to my credit-card in
10-15 days(It takes only 1 min to charge to my credit card but 10-15
days for refund!) and gave me a cancellation slip. I didn’t receive my
money after 15 days and I called up the Bangalore Airport counter of
Jetlite and Informed the same. The guy once again told me that it will
take another 10-15 days and this time he gave me a cancellation
reference number(This was supposed to be given when I first canceled
my ticket). I also lodged a complaint through feedback@jetlite.com but
there was no response. Since then I have been calling the customer
support, the Bangalore Airport counter of JetLite to no avail. Lodging
complaints at feedback@jetlite.com is useless. All I get is an
auto-response which is followed by a reply from their customer support
exec which says, "We would like to inform you that we have given your
request to concerned department for the verification" OR "Kindly send
us your ticket numbers for further verifications"(Although I mentioned
all my details when I lodged my complaint). Apparently they don’t give
you a reference number to track your complaint. So every time it has to
be a fresh case for them and every time you have to re-tell the whole
story. Rationale? That’s their "Emotionally Yours" touch to customer
care!
Here is a copy of my JetLite
Cancellation Slip:
Now when I call up the Bangalore airport counter, they tell me that my
ticket number(705-2401-959691) does not exist. I have luckily made a
photocopy of my paper ticket. And that my PNR number points to some
body else traveling some where else. It all looks to me like this is
nothing more than Fraud.
I have no where to go now. I am planning to file a case with the Consumer Court.
I have read stories from across the internet about how Jet and JetLite
are duping people. I thought it can never happen to me. But I was
wrong. I will never fly Jet OR JetLite. And I advice the same to all of
you.
Regards,
Krishna Akella