I got married in December and spent the night of the wedding at JW Mariott in Mumbai .
After checking in at the hotel at around 11.45pm, my husband and me left for the coffee shop Bombay Bakery at the ground floor of the hotel at around 1.40 am .
Coming straight from our wedding reception my husband had left around Rs. 66000 in his coats pocket in the room before leaving for the coffee shop.
Next afternoon while we were leaving to visit guests , my husband found Rs. 15000 short in the cash he had brought with them. We immediately reported to the Hotel staff that we were Rs. 15000 short in cash, which most likely was stolen from our room. The hotel staff convinced us that they would look into the matter and let us know.
After coming back to the hotel the Director of loss prevention unit Mr. Minoo Sarkar informed us that someone had broken into our room the previous night at 2.00am and it was one of their house keeping staff who had stolen the money from our room. He even informed that the lost cash had been recovered to the tune of Rs 14000 from the House Keeping In charge of 2nd floor who was cleaning the room opposite to ours on the fifth floor.
We were informed that Rs. 1000 would be adjusted in our bill. Much to our amazement when we checked out the next day the front desk in charge Mr. Randal refused to adjust the stolen Rs.1000 against our bill.
For 2 days after our wedding, rather than relaxing we were made to run from pillar to post without any resolution to our problems. We least expected this from a hotel chain of international repute.
I am getting a feeling that the hotel is party to this crime, especially since they have not bothered to even write an apology let alone compensate us for our loss.
I have lost patience now and intend to file a case at the local court here in Nagpur to resolve this long pending issue.