We wanted to have small treat, so decided to go to this restaurant as it was nearby office, we planned to go for lunch out and wanted to come back within 1 or max 1 and half hour.
we went to the place, we were placed in a corner room as the main area was reserved it seems and were informed little later that the buffet lunch will be served directly on the table. first set of starters were placed on grill after around 10 mins. we were just chatting and was all fine.
We were waiting for next serving as the items placed were over as were seven of us and only 5-6 grill bars of starters were placed. we had to remind atleast 2-3 times for next set of serving.
We had to keep reminding for every other item, main course, chat items, and even water.Chat items were brought, like two plates of sev puri and 1 pani puri for 7 people, we asked separately for few people
main course was served, which was cold, rotis/nan have dried up and few could not be bent and few were like hard rubber
we called up manager for proper service and proper food. they asked to go to buffet as it was clear now by other party... even though we did not like that response after so much frustration.
we decided to go to buffet counter ourselves as we totally lost confidence on the waiters and service. we were expecting hot food atleast.
To our surprise, the menu was totally veg and different, no non-veg items on the counter even though the normal buffet has non veg items, the buffet was tailored made for earlier party.
We lost our cool and decided to just close this and headed to desert, atleast we thought that might be better as they are served cool anyway :)
We had only few spoons of main course, we were totally disappointed by now and decided to just leave as we were getting late, we couldnt imagine that even the bill and finger bowl also had to be reminded and even they were brought late.
we were totally pissed off, we called up the manager to explain this kind of service, he did not even utter one single word and was just staring at us. Instead of wasting our time here trying to talk to a tight lipped person, we just headed out
Do not go to this restaurant at all, it is absolutely useless. there are far better normal restaurants offering much better service
Even good food without minimum service levels is waste, cant imagine to have a cold biryani, roti for a buffet lunch.
Pathetic service.....and idiotic managers and waiters