Facts :
1.Purchased Kaff’s Nobello 90cm chimney for 29k from their Bhubaneswar dealer M/s Creative Kitchens in the last week of July, 20 which was installed at my place in the first week of Aug, 2020.
2.Middle flap of the chimney came off 3 days after use & grievance was lodged for setting it right. Job was done after 10 days pursuant upon multiple calls including to their Service Chief (Anshuman) & Local Service Personnel (Duryodhan).
3.Problem recurred after 3/4 days with machine tripping midway. Grievance & follow up started culminating in a technician coming after 10 days, doing half-work & then coming after 5 days with another to re-fix the machine. While doing, they break the lower flap & so leave after dismantling the machine, saying they would come back in a day or two to complete.
4.They did not come, didn’t receive calls, didnt respond to site posts, emails, tweets, & hence, an email Notice under COPR Act was served on them on 21/9/20. Only responses received were in Instagram & an SMS upon telecall to their Chargeable call centre. No concrete action followed, though simultaneously, I was advising updates through instagram including posting pics & asking them to spare me the trouble.
5.Finally, 2 technicians came & refixed the chimney on 21/10/20 & we thought, the ordeal is over. But 3 days after, the middle rotating flap has come off on one side & the machine is put to standstill. Upon informing over Insta, we are told to ring the call centre. Such calls levy higher charges & their Rep attends your call 15/20 minutes after. So, I presume, another cycle of my ordeal has begun & don’t know how long shall continue.
Assessment & Recommendations :
1.The Company doesn’t care. None, it seems, as my communications have been made to all concerned including their top brass.
2.Perhaps, good revenues/profits/business success have gone to their head, bloated their ego & blinded them to customer needs & rights. How else one would justify such treatment to a new buyer within days of purchase?
3.The Company seems to have lost its senses as i have pleaded for services (my legal rights otherwise) on just grounds as also human grounds ( I am a senior citizen & informed them so, too)
So, I Recommend
1.Buyers, Be Aware ! This Company is not worth our money & trust. They impact you badly & your mental peace may be gone too, in addition to money & services.
2.Existing users, let’s not spare the Company. Lets proceed against it in all manners possible - legal, through social media, print, et al. I am doing it per force & with my might. I wish, all other victims join me so that this insensitive & unworthy company is brought to its right size before long. We customers have made them; Let’s give back where it hurts since they are hurting us avoidably.
KAFF, DOWN DOWN !!