I phoned in to Kairali Ford service center yesterday to book a service appointment. The service technician I spoke with on the phone had so much of attitude that you wonder if he even knows how to talk to customers. Out of lack of choice, I went there the next day to get my vehicle checked. I met another technician there after having to wait for a long time. This guy again was no shy of throwing tons of attitude around. They give you the impression that they are tech experts and that you are small fry and your business means nothing to them. This results in having a very demeaning experience. I have gone to many Ford dealers in Kerala and elsewhere and they are so much better.
If you value your car and yourself and do not want to be insulted, go elsewhere. These guys are a shame.