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Kalinga Restaurant and Bar
Kothrud, Pune

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Kalinga Restaurant and Bar, Kothrud, Pune
Mar 08, 2013 01:49 PM, 2425 Views
Kalinga good food but pathetic customer service

Last week, one of my friend purchased a car (Hyundai I 10).. so we decided to party, we thought about nearby restaurant (in Deccan & Kothrud area) & after much discussion we went to "Hotel Kalinga" which is in sharda center lane erandwane, Pune. We entered into Hotel at around 8-8:30, restaurant was not full so we got the place to seat without waiting.


Waiter/Captain asked us about our seat preference, we sat on one side of the garden, orders for drinks (Beer) & starters (masala papad, spring roll etc etc) were placed. service till starters was good (even starters were good to eat), waiter promptly arranged everything (including snacks) then we placed order for main course, (Chicken gussi, veg bhoona, 2 plates appam and plain rotis) mean time restaurant was started getting full.


Our nearby tables started getting full and people started placing their orders. While having our starters and drinks we placed an order for our main courseso we were expecting arrival of main course bit earlier... but 30-40 minutes passed none of things we ordered arrived.. we started getting angry, we asked captain to see whats the status of our order, he told us "sir please wait for 5 minutes", then he instructed waiter to arrange plates on our table.


Again 10 minutes passed, nothing happen, in this time period, waiter and captain were busy serving to other people, in fact I have seen he served food to other those people who have arrived late in the hotel... we decided not go with the food. we politely called waiter, asked to cancel our order, then in 2 minutes, our half order arrived, waiter only served us veg bhoona, roti and appam ( many of you might be knowing appam tastes good but you eat it hot) as now he served us half of the food, we decided not to cancel, decided to continue, we started waiting for chicken gussi.


Sadly hotel guys served us only appams but not curry (i.e. our chicken gussi) and after 5-10 minutes that guy (captain) came to us and told "sir aap ka order abhi ban raha hain" we were very angry and disappointed, we called their manager, told him full story (Starting from placing order and other delays) and told him to cancel (now finally!! ) our chicken gussi. we ate appam with veg bhoona ( rare combination :-) ) asked for bill and left from that place without giving any "tip".but in all this, neither captain (& waiter) nor their manager insisted us to reconsider our decision. When we said, please cancel chicken gussi  without any hesitation he instructed waiter, he arranged a bill.


We would not expect at least this kind of hospitality in restaurants like Pune.

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