Fellow brides beware! Any bride who wants peace of mind about their final wedding outfits should stay far far away from this brand.
I’ve never seen such an incompetent store in my life.
I am getting married and we had bought a lehenga for my mother from Kalki and because it was a made to order piece they made it and couriered it to us as we are based out of Gujarat.
The bottom lehenga fit was fine, however, the blouse fitting was ATROCIOUS to say the least.
We called them up and did a video call with them to try and show them what was wrong and explain to them what changes need to be made and at first, they even refused to accept that they had made a mistake from their end. They said that they had made the blouse on the basis of the measurements that were taken. The fact that they even said this as a defence was hilarious because THEY had taken the measurements in the store, not us. THEIR in-house tailor had taken the measurements so the fact they even tried to put the blame on us was ridiculous.
Further, when my mother who herself is a designer tried to explain what was wrong and told them that because she was coming from a point of experience, the manager rudely said that ‘if we think we know better then we should just make our own local tailor alter it’ and that boat neck designs are meant to be the way it’s been made and we clearly don’t know what a boatneck is. So essentially what he was saying was that boat neck pattern is supposed to be soo tight on the neck that it basically chokes the person wearing it ??
After arguing pointlessly for 10 mins we said that because the manager was refusing to hear us out we will go to our local tailor and that they could talk ‘professional’ to ‘professional’.
Eventually, we did a video call from there— our local tailor, the store manager and their tailor. Eventually, their tailor finally accepted that it was a mistake from their end and that the designer had goofed up while making the garment and that we should send it back and they will fix it.
Bear in mind that this was all happening in the last 2 weeks before the actual function where we had to wear it to so it was all very cut to cut.
Fast forward one week.
The blouse they gave after again ‘fixing it’ —- was EVEN WORSE! Without getting into major details, the fact that they could not do a simple alteration and that they messed up the blouse again and made it worse was unbelievable. And how does a store so big as this not see the difference! How can they claim to call it correct and that it looks the same as the sample piece that was shown to us and from which we had placed the order! The simple fact of the matter was that they needed to remake the blouse because they had messed up big time already but clearly the cheap asses that they are, they did everything but that and made the blouse essentially unwearable.
At this point, my mother gave up as it was too close to the function day and she did not trust these guys to even do a half-decent job of making it correct. We are now running around trying to find an alternative blouse/outfit that can be worn instead to my sangeet.
Had we had time, we would have fought it out. In no ways was the garment cheap. If we spend 35K on an outfit then we expect a good result out of it, regardless of which store it is bought from. This amount is not chump change.
All Kalki is clearly good at is copying famous designers patterns and designs and then making an extremely shoddy version of it to sell to their customers. No matter how much they try to upsell themselves and claim to make ‘designer’ clothes, at the end of the day poor final clothes, extremely rude client servicing and terrible tailoring are what this brand is all about.
I would recommend everyone to stay away from this brand as no amount of ‘accessible’ ‘cheaper’ designer wear is worth the torture they put us through. Any bride who wants peace of mind about their final wedding outfits should stay far far away from this brand.