I had been there to the salon yesterday in Vashi, Raghuleela Branch. I have been a customer to that salon from like past 4 years but have never experienced this shitty attitude of the employees which I experienced today. As usual I had to wait for like an hour to get my turn(which is still okay seeing the number of customers) after which I was assigned a stylist named ASIF. He asked me how I want my hair to be styled. I told him about a simple haircut to which he said I will have to pay like 600 Rs in the name of an "advance haircut". Trust me, It was just a simple one which I asked him to do. To which I then said, do a normal haircut. He did not even ask for a hair wash for which they anyway charged me saying it’s included in the package. ONE MINUTE and the hair cut was done. I doubt how much of my hair he did cut. Did not even Blow Dry my hair properly, no styling. And then he just asked me to get up and pay.
Why was this? Because I refused to pay 600Rs for a simple haircut? I believe that how much ever the employees are internationally skilled experts, they should be taught how to greet their clients. This is not the kind of attitude I expected from them. I complained to the person at desk out there but even he did not seem to be bothered much about the scene. Such people must be fired. Or may be KAPIL’S is taking their customers for granted looking at the number of customers growing day by day. But this is not the kind of behaviour they should provide to the customer who has been loyal to them for more than 4 years.
I am never going back there again after this day. Shitty Service.