I expect great customer service from any service industry executive. All I expect from an exec is, prompt, courteous and informative response. In that perspective, Karvy has ticked all the boxes in my opinion.
Couple of weeks back, I went to Karvy Koramangala, to know the process of withdrawing all the amount I have invested in MF. The lady executive, however busy she is, took time to explain what I need to do and how simple the process actually is. I am pleasantly surprised and scored that initial feel good factor about the company.
Last week, when I had to invest again in some other MFs, I approached Karvy to know what MFs are doing good in the market, what are the various options available and what is right for my kind of profile. The senior exec, answered all my question diligently, and helped me all along to finish the KVC form, two MF accounts. Today another exec called up to tell me that there is a slight problem in KVC and how I need to handle to see it through. After a couple of hours, I got an SMS from the fund account saying everything is successful. So, right from the moment, I planned to invest, everything was smooth, transparent and most importantly pleasant.
I recommend Karvy’s services to all my friends without any hesitation.