3 May 2014,
Manager
Kaunsa.com
Mify Solution Pvt. Ltd.
SF 204, Singhal Tower,
Sector - 58,
NOIDA
Uttar Pradesh
Dear Sir,
This is in reference to the order no. 28413297535065 for Apple iPhone 5C 16 GB unlocked(White), placed on Kaunsa.com on 21 April 2014 and an amount of 19, 999 paid through Credit Card at 00:36:18 hours on 21 April 2014.
Kindly note:
The delivery time for the item to be delivered was shown as 7 days in the checkout cart. Screen shot enclosed.
A packet was delivered at about 1500 hours on 1 May 2013. Therefore, delivery timelines were not fulfilled.
The packet contained an open box containing a fictitious look alike Green iPhone.
Kaunsa.com customer care was informed at 1529 hours on 1 May 2014 on phone number+91 120 4111111 about the late delivery of the fake product.
A call was received from+91 931 001 3597 at 1541 hours claiming to be Ms. Pooja from Kaunsa.com who promised that the courier department of Kaunsa.com will get in touch and the fictitious item delivered will be picked up by Saturday 3 May 2014.
No such department has contacted and a Google search for your company reveals several similar complaints made by people whom your company has allegedly cheated.
Provided that the amount of INR 19, 999 is not refunded within 48 hours, the same will be reported under item code 30 of the VISA chargeback guidelines. Additionally, a complaint of fraud and cheating will be made to the Police u/s 120B & 420 etc. of Indian Penal Code.
Best Wishes
Amit Bhargava