Before I made an order, I had called customer care whether the TV will be shipped to Kerala and also it is in stock. They informed that you can pay now itself and product will be delivered within 4 days.=> The first false promise and cheating
I paid the full amount on 24th Nov, but the invoice was saying, product will be delivered on Dec 9th. That means 17 days after payment.=> The second false promise and cheating
I had called the customer care after two days and asked the status and they said that they had some problem with vendors and it will be solved on Dec 2nd so that they will send the product after that.=> Another false promise and cheating.
I had called the customer care after Dec 2nd and this time they said that, the problem with Vendor is solved and it will be delivered on 9th Dec=> Another false promise and cheating.
I had called the customer care after 9th Dec and this time they informed me that "Sorry for the delay and product will be delivered on 13th as informed by vendor".=> Another false promise and cheating.
I had called the customer care after 13th Dec and they informed that unfortunately, the item is not in stock now due to large requests for the same item. I will get the refund immediately.=> Another false promise and cheating.
I had called again after two days because I didnt get any information regarding my refund and this time they promised that it will be done before EOD.=> Another false promise and cheating.
I had called on Dec 17th and this time they informed me that refund will be required 30 days as per the policy!
I had called on Dec 19th again and I argued that this is unacceptable and I need my money be transferred immediately. Then they sent an email to me saying that, it will be transferred on 2nd Jan.
So this is the current status now. Do you think they will refund the money on 2nd Jan? Please think from my side as my hard earned money is in vein now as I really doubt about these people because of my previous experience with them.
The product was gift which I ordered and now I lost my face because of Kaunsa, because I updated that the product will be delivered on this date and so on. I spent more than enough time to spent for sending emails and calling them. A BIG LOSS FOR ME IN SHORT. They never replied for my emails and whenever I call its very difficult to connect to their support also.
Now the situation is that I paid around Rs.50K on 24th Nov and 26 days past still I didn’t get the product or my money back.
I have all the electronic proof of(e-mail and phone calls) and planning to lodge a complaint in customer court and cyber crime.
Now please think you want to buy anything from kaunsa.com or not. As per my experience they are a group of frauds. Never ever believe them.