I have been taking laser treatment from Kaya Skin Clinic, Gaurav Towers center in Malviya Nagar. I have a very strong feedback about them.
I started with an underarm lazer treatment. The underarm service has been okay mostly apart from the facet that many times the service was given without the presence of doctor!
I had some extra hair growth on my lower face and on the recommendation of your lady doc(found there in one of the underarm sittings) I opted for lower face hair reduction.
The first session for face(done around the time of Diwali, 2010) was bad. The lady was in a lot of hurry and she kept on bothering me by telling that other clients are waiting. She was in so much hurry that she forgot to give me safety gear for my eyes and for the gums. The lazer really hurt me on my teeth. Also she shaved my face unevenly and didn’t cover the jaw line properly. Then later my face wasn’t cleaned properly and I had a very sticky face. I had to ask her to clean my face again for which she shifted to me another room since other customtakeouters were waiting!
I somehow tolerated it and went for second sitting in non-rush hours. The second one was done by a guy and he was very proper.
Now from a couple days I have been trying to take an appointment for the 3rd sitting for face. I got an appointment for 19th Jan 2011. When I reached there at 10:10 AM the clinic was locked. I waited outside and rechecked at 10:20 AM to know from a boy that "madame called and told she’s late and she has the keys you’ll have to wait for 10-15 mins". And this is it. They did not have the courtesy to even give me a call in case of delay.
I have no idea what kind of an attitute is this! I’m in job and I know what professionalism is. I won’t buy the excuses of getting late or any other non sense. I am very frustrated with thier staff and their attitute. These guys sound so polite and nice when customtakeouter is buying the package. but once the money is in. they just don’t care!
Another friend of mine is also their customtakeouter and she has also faced lot of issues in taking appointments.
I sent them this whole matter on care@kayaindia.net asking what would they like to suggest I do now but there is simply no "proper" response! I want that return my money in full for face and for the last sitting remaining for underarm but sure there is no one to listen now. After this kind of treatment I am scared if I’m even been given the correct therapy!
Their Gaurav Towers center is calling me to take the appointment for 3rd sitting that I declined 3 times. They are very innocently asking why and what happened.
Since my complaint has been totally ignored.I guess my last resort only be the consumer court now.
My complaint and Kaya’s response can be seen here also:
https://consumercomplaints.in/complaints/kaya-skin-clinic-jaipur-c512757.html?selcom=1040942#c1040942
I have also filled a complaint on:
https://econsumercomplaints.in/?ptype=preview&alook=1&q