I was going to Kaya for glycolic peels as I had huge amount of acne and acne scars n the whole face was filled with it. After the consultation the doc told me that glycolic peel would be best for me n we agreed. After this the other representative spoke to my mom n me n told me the price for 8 sittings, after a little discussion he reduced like 500 bucks which hardly made any difference!
They would give me the date and timings for the next session as soon as the current session ended, but several times when I went there, (the clinic was like one hour away from my place and had no means of direct commute) they would tell me that I must have been wrong and that my session is not scheduled for the day. They would have a weird smile on their faces saying as if I needed more of psychological treatment than skin treatment. Thankfully I always took the appt card that they have in which they had to jot down all the info for the next session. After showing this the lady at the desk would make a sad face and say ‘you will have to wait for some time as I will have to accommodate you’ I had to argue as to why I had to wait when I am on my schedule!
They had also stopped the reminder calls. Moreover I had requested in the first consultation itself that I want the same doc to be present at all the sittings so I don’t have to repeat my history again! But this went to vain; in spite of telling this one thousand times they would get me a new doc as if it’s my surprise gift. N there’s no use shouting or complaining cuz it kept on repeating. All this was tolerable as I thot as long as the docs are experienced and good its ok! But once it happened that they got this dumb and psycho doc from God-knows-where. The peel was put on my face and was kept for sometime. But afterwards it started burning and when I complained, it was like the doc woke up from her sleep and screamed ‘remove it remover it!!!’ to the skin practitioner! My whole face was RED! Not even pink but red as if someone removed the whole skin off my face!!!! For the next full month I had to hide my face from other people cuz it looked like it was burnt!!!!!!!!!!!!! You wouldn’t imagine my plight!
I had sleepless nights wondering if it’ll be ok or not!! But during all this, after I complained to the clinic they DID ABSOLUTELY NOTHING!!!!!! They just said apply this cream apply that cream! There was no support from their side. That’s when I lost my faith in them! So my advice is, if you are going for such critical treatments, please insist that you get the same doc every time. If they say that the docs not available at your next apt /session, then better move your date then when shes available, instead of facing this horrific event! Instead I got a learning that It is better to carry an acne scarred face then a burnt face! LOL!