I was 12 Years old customer of them.
Due to the extremely poor service and unethical practices encountered during my visit on 28.04.24 afternoon. Upon arrival with my family for lunch, we experienced delayed service, with our every food taking 29 minutes to arrive despite prompt ordering( Bread butter even). Basic amenities like spoons, forks, and napkins were not provided despite repeated requests. The quality of the food was subpar, particularly the cold South Indian dishes.
When I raised these concerns with the supervisor, they responded unprofessionally, engaging in argumentative behavior. Moreover, I was unfairly charged double the MRP for a Pepsi cold drink and additional undisclosed service charges, which the counter manager addressed disrespectfully.