I am extremely dissatisfied with my recent purchase of a Kelvinator 1.5-ton AC. From the first day, the outdoor unit has been defective, and despite multiple complaints over the past three months, it has not been replaced.
Each time I contact your customer support, I am given the contact information of a new person, leading to further delays in the replacement process. This has caused immense frustration and inconvenience.
I urge you to prioritize this matter and promptly replace the faulty outdoor unit. Failure to do so within the next week will force me to escalate the issue to consumer protection authorities and share my negative experience publicly.
I expect a swift response and a resolution to this matter.