Purchasaed Kenstar MW Oven from Vivek & Co, T Nagar on Aug 20, 2009. Sep 1st week 2010, exactly one year after warranty, the most expensive part of the product (Magnetron) fails. It needs to be replaced. This component costs 40% of the entire Oven price I had paid 1 year back.
Called up Kenstar and also wrote a letter. Only response from the Chennai Service Manager Mr. Satyanarayana is "product out of warranty and this is how electronic components function....no one can guarantee these things for quality. This could be because of voltage fluctuations and not a product defect."
Even after explaining that all our other devices in the house are working fine and we have been using Microwaves for over 10 years, he was unchanged on his assessment. Anyways I asked him to register my complaint on product quality.
Poor product quality is reason why I do not recommend this. Better to stay away from this brand.