I bought this model on January 1, 2006 during an annual sale mela in Coimbatore from Vivek store. I had couple of douts about its working answers to which I could not find on the Kenstar website or their FAQs. So I sent an email to their contact address whcich is yet to be replied. One was returned undelivered as the email id was not valid anymore!The local person who is supposed to give a demo and explain its working turned after 15 days after a lot of requests and cajoling and finally a threat to leave the oven at their shop if he did not turn up that particular day. CUSTOMER CARE AND SUPPORT NEEDS A LOT OF IMPROVEMENT. I had a kenstar earlier a 20 litre basic model bought in 1992. It gave good service for 3 years but then troubles started and finally we decided to go in for a new one. I did consider going in for a Samsung or National model but I was not sure of the after sales support for these in Coimbatore. Hence I opted for this again as I thought a Known devil is better than an unknown angel! Anyway I think it could be agood product with some improvemnet to their after sales support.