I am a sufferer, there must be many more unfotunates like me..In short, story is of dastardly POOR service by this company who took mora than 4 weeks to rectify a fault, after 9 or so complaints, 34 phone calls, & all that.
They are so discourteous at least at Goa that their service parteners hang up phones. they dont even give proper pone numbers on the net. are utterly rude & dont care a hoot about what is known as Customer service , be it polite or otherwise.
My first complaint was booked with them on 6 june 2009. After umpteen calls ., & follow ups, they did never bother to repair. I had to buy a new water purifier. They did repair when I myself took item t0 another city.Repair was incomplete as they did not have spares of their advertised product.But alas ...who cares.
I like to tell one & all that never buy their product, unless you are heavily insured for rudeness, poor response & poorest service. I am ready to share details of faults etc with everyone who is serious.