We have purchased Kent Pearl 2 yrs back from Shivam Enterprises, Minal, Bhopal. For 1 year the machine run very smoothly, & we were very happy with it. After a year we have taken AMC on 07.07.2013 from Shivam Enterprises, Bhopal of Rs. 1850. Then whatever they have done in our machine after that, we are facing problem in every 15 days. after their first servicing our machine stopped working after a week.
They come & said UV is not working, so it will be changed. It was changed on 21.07.2013 for 1500 rs. After that again we faced the same problem, machine stopped working after 30 days. They come & said choke is not working & replaced it for Rs. 970. After 15 days again machine stopped working. They come & said pump is not working & replaced the same. Then machine did not work, they said we will take machine to our service center as we are not able to identify the problem. After that they said pump is proper, membrane is not working, & replaced the same at Rs. 2200.
We were actually tired of having the machine. every month they were changing parts & it was not working. After my filling complaint at MouthShut_Official, company contacted me & tell me to give them details on "onlinecare@kent.co.in". They have resolved my issue now, Dealer personally came & repaired my machine.
I would like to thank Kent and MouthShut_Official for resolving the issue.