Very disappointed with the service provision of kent you products are good but the when something goes wrong with it there is no proper support it took me nearly 3 months to get mine serviced.
I live near Vijaywada, Andhra Pradesh, India.
I bought from an autorized kent dealer, I was told that for any service I have to contact the kent service centre in Vijaywada.
Later, when Got a problem with the UV filter and I called up the service centre they informed me that they would be sending a mechanic to help me with the problem and that didnt happen until I got fed up and contacted the customer care, They were fine but even they faced problem sending a mechanic to the place I live at. Its not far by any means but still how bad could it get.
My Verdict :
If your planning on buying a product from Kent please make sure the service centre people are active and react fast or else you would see hell.