KENT RO system at my home completely stopped working about a week ago. I registered a service request (230821-00984) on 21 Aug 2023 to get it repaired. Till date (25 Aug 2023), no resolution from KENT. I have been calling KENT customer daily and they make me feel good by giving false assurances that they will arrange for technician to visit my home the same day. That "day" is yet to arrive!!! Now I have resorted to buying RO water from a local vendor. At least his response is timely, quick and economical. Now I am wondering whether to continue with KENT. A machine not in use is useless