I should have seen this reviews before I went to buy Kent last year in Oct. The water tank has started showing cracks from inside the water tank about 2 inches in length however when complained the service centre owner said its a scratch made from.outside and did not replace it despite being a manufacturing defect and within warranty. The customer service representatives told at the start yes it will be covered in warranty and will be replaced but after the owner of the pure aqua mall service centre in Pune manipulated the whole situation and now they are denying replacement as well. Both the product company and the service is extremely bad one should never buy any products from kent and specially from pure aqua mall pune sales and service centre.