I brought a Kent Pearl in July 2012 from Kent dealer in Bangalore - Aqua Care Water Solution, Mahadevpura... The Kent purifier has failed to function twice in last 8 months itself. Before purchasing, the sales person mentioned that they come and visit us for servicing every 6 months in first 1 yr..But it was all cheating..it never happened....
Though I am still within 1 yr warranty period, my interactions & experience with the local service support persons of above dealer are pathetic. They are careless, and un-attentive..They do not feel the urgency of a water system failure at consumer..They come for visit at their own convenient time, and not the customer’s time..In fact I had to plan my office time accordingly for their visit. And, they often do not turn up on the agreed schedule...so, if you are a working professional, beware you may end up wasting your office hours for waiting for these service people..
In fact, given the pathetic service experiences. I am currently looking to sell my Kent pearl unit and buy some other brand with better service support, before the rainy season this year..