We have never had any issues with Kent RO purifier till in the month of March 2013, I received a call from GR Good Mineral RO. Since the time they inspected our water purifier, we have had to call them thrice! On 11th March they replaced our UV lamp and on the 28th, it has conked off again. This time they are not entertaining our complaint with the same vigor.
Our water purifier are the only source of drinking water and each time it breaks down, we panic since we have kids at home too. I guess these sales and service providers exploit this vulnerability.
Am surprised Kent is not auditing or inspecting these fraud agencies.
Kent folks! at least subscribe to sites such as Mothshut.com, to understand your popularity in the market.