Have been using this Water Purifier from close to 7 years now. Till now whenever there was need for service, I used to call one of the franchise and get it paid service. Last time(Mar 2017) I happen to Opt for AMC and paid 8, 500 inclusive of my regular replacement along with AMC for ONE year with one of Kent Franchise - WATER WORLD.
Now, it was almost 6 mos, I called several times to get it serviced but till now no one has attended. Everytime I hear, the technician is on the way or near my place; but hasn’t turned up nor I received any update call.
I used to call @ 080-41212044 and after multiple calls, was able to talk to one lady & she used to give me false nhassurance stating the above(technician is on his way)
Last Friday dated 8th Sep 2017; I called the above no. & booked for service for Saturday(9th Sep). Again, yesterday I kept on calling multiple times; but was getting the same idiotic response
Details of this Kent Franchise I have attached the invoice copy which I had paid earlier. Hence, I request all of you not to go for this franchise even though if they offer FREE service
Name of the Franchise - KENT WATER WORLD
Address: Bommannahalli Bus Stop, Hosur Road, Bangalore
Ph No. 080 - 64000815(Most of the time, this no. is not reachable) 080-41210244(One lady attends the call and give all false commitment)
Earlier I had mailed directly to the KENT Company also, but unfortunately no positive response and it shows how negligent they are also wrt their product and service