This year in May 09 we booked a complete tour with 9 families from Pune. The flight booking from Pune to Delhi and return was also done through Kesari. The bus arrangement from Delhi to all places was good. The bus condition was excellent. Sight seeing arrangement is good.Hotel at Shimla was OK. Travel disruptions due to road conditions were handled professionally.
We had high expectations from Kesari as we read a lot through their sponsered articles and advertisements. It make you mentally ready to pay premium over other operators. We were asked to pay extra amount for Hotels.We were promised a better category of Hotel than the regular ones. But the hotels in Chandigarh and Manali were way below expectation. Food Choice was good except for Delhi.
The tour started and ended with terribly crowded restaurant (with shabby toilets) outside Nizamuddin Rly station. Tour guide has no information/internal communication from back office about special requirements agreed. On the last day we were asked to leave bus 6 hours before our scheduled and agreed departure.
Marketing person doenot care for such disruptions once money is paid. Flight bookings was another mess. We were booked with premium airline but later on changed to budget airline. Nobody to explain cost difference.