I have travelled many times through Kesineni travels. Below are some points I have felt consistently
Pros
Good connectivity & convenient pick up points
I had a smooth refund transaction when one of the trip got cancelled through bus breakdown
Customer care is quite ok
Drivers who drive well, safe & quite fast
Cons
Unfriendly staff
Simple queries like drop points, expected time of reaching are unanswered
No respect for travellers & staff act like owners of bus & travellers being for charity
Late pickups as per time given but reahing time is quite reliable
Bad restaurants where we have to do dinners, breaks
Dont expect being helped even if you need some help
overpriced