Service: For me the service in KFC restaurants is the only real aspect that is a slight letdown. I cannot say this is true of all KFC restaurants as KFC runs as a franchise, so each restaurant is privately owned by a smaller company; however in the four or five different KFC restaurants I have visited the general impression I get is that they are busy and usually under-staffed.
This results in long queues sometimes and the service is also slow at times. However, this isn’t always true as despite the fact that once I was waiting for over five minutes for some fries, another time I was served instantly, so the speed varies with the restaurant.
The KFC’s I have been to include one in Spain, which had pretty good service all-round, as well as one in Alton Towers – understandably too busy, and a couple in North Wales which are hit and miss, but usually fine.
However if it is compared to McDonalds, the attractiveness and layout of KFC restaurants does not match McDonalds, which is very clean and attractive, however the same could be said of other rivals. For example, Burger King isn’t as nice as McDonalds in terms of the restaurant layout either, and KFC is hardly dirty or ugly, so that is not too much of a factor.
Overall I would say the service at KFC is usually fine although occasionally you may have to wait for a short while. However, the staffs always seem to be good mannered, pleasant, and well informed.
Taste: Depending on what you select, you may be impressed or unimpressed; however some basic factors remain the same. The chicken is always very nice with a spicy coating.
This is always whole chicken, never processed, and the coating includes eleven different herbs and spices. Mighty tasty! Whilst it is a bit spicy, it is pleasant and certainly not too hot to handle. I would certainly say that KFC chicken is the best fast food I have tasted, and arguably the nicest chicken I have tasted anywhere as they use real chicken with a spicy coating.