This place I had experienced the worst behavior in the way they handle customers. They are least bothered once the money is transferred and they dont care to have the courtesy to inform if there is any delay expected even during delivery day. First thing executive was resigned to whom I had been communicating with for my booking, neither him nor anyone from Khivraj had sense to inform me that there is a new one assigned to handle this booking, I was told only when I personally went to the showroom to ask about the progress, is that some kind of behavior anyone can accept.They nod their head for everything requirement you say and they can deliver none. Delivery was late, car wash was done only after we went to inspect if everything was ready! Temp registration took nearly 25 days with all non sense replies from them, Accessories have been requested to be fitted atleast a week prior to delivery, asked to wait for 3 hours on the delivery day, then informed they have no stock so will try some other day and never reached back. On the delivery day I encountered a person yelling at them for not keeping their word and was asking to cancel the booking or so, thought it was his mistake, felt it when I had a similar experience with these people. Tried calling during an event for insurance to get the car fixed, never bothered to respond back! never reached on call for service(even during the free service period). I got similar reviews from people who had bought from Khivraj, wonder how they are sustaining with so much business, Im pretty much sure they wouldnt be a repeat customers. Isnt there a way to give 0 star to this? Well this aint my first car that you can say it is everywhere the same, Sai service, Indus motors, Popular, ABT, Vishnu car are Far Far better than Khivraj.
every department is the same, rest rooms are kept locked, you would have to request them to open, even if you did you will not meet that person again! Voila again find someone who can help, to access the rest room had to wait 25 minutes to get the keys to open it. You will not be even handed over a water bottle until you ask one or 2 people even on the delivery day. Finance people will ask you do their job. you will not even see his face while you are busy going to bank multiple times getting things done.
not a promotion but all my services were done by ABT and was prompt and polite in handling the customers even during the insurance claims,