My child William Raymond Terrence was enrolled in KIDZEE Alwal, Hyderabad center and was bitten at school by another child. Since the day this happened to date I have encountered nothing but irresponsible behavior from the business partner(GEETHA MAGESH) and now lame excuses from ZEELEARN staff too. Chronology of events below- 1. First my child gets bitten – 14th Dec 2012
School denies it stating they are not aware – 14th Dec 2012 – Kalpana(Alwal Hyderabad)
On confronting with pictures they state that they did do a Dettol wash! – 15th Dec 2012 Geetha Magesh(Alwal branch owner)
They also state they cannot monitor if they have 18-20 children per class and such things happen– 15th Dec 2012 Geetha Magesh(Alwal branch owner).
She also said that since my child is naughty I should not be complaining about such things - WHAT DEMENTED LOGIC IS THIS? Do playful children deserve to be bitten?
I asked for the CCTV footage and cancellation of admission – unlike other instances in your schools before I could have asked for expulsion of the other child or a meeting with parents etc.
When I escalated they sent an apology mail stating they spoke in such a fashion due to personal stress – sent by Geetha Magesh(Alwal Hyderabad)
I asked to share with me the CCTV footage and cancel admission which they said they will arrange – Face to Face meeting– 22nd Dec 2012- Spoke with Priya(Chennai)and Sandeep Mahadevunni
After a few days/week of lag I follow up with Kingston who said the delay in replying to emails is due to holidays - what kind of remote world do you guys live in to use Christmas break as an excuse to delay an escalation management to a parent? – 26th Dec 2012 Kingston DSouza
To add to the misery after follow up again I am asked if I submitted a written request for cancellation of admission – never once did this come up before. 2nd Jan 2013 Kingston DSouza
I said I would do this once I am given the CCTV footage which after a lot of delay they agreed to. 2nd Jan 2013 Kingston DSouza
I confirmed I will view this on 19th Jan 2013.
Today – 18th Jan 2013 – they reply back that this has expired and hence cannot be viewed! – Sandeep Mahadevunni – if the center or Kidzee cannot retain footage then at least have the decency to inform me in advance and not show such callous behavior last minute unless you are admitting that you do not even know what the retention period on your own software is. Either way – you have set a new benchmark in unprofessional behavior.
They claim to do "what is right for the child" yet such behaviour! Unless you want to see your child traumatized I strongly disapprove of KIDZEE and especially the ALWAL branch for any child.