Being a Professional Trainer I not only had a critical perspective but also the thoughts of an average passenger.......You board a Kingfisher Aircraft and you are greeted by warm smiles instead of plastic ones(other airlines). As Vijay Mallya puts it in his on-board welcome video(well for once his arrogance is understandble)"I have instructed my crew to treat you as if you are a guest at my own home". Well the cabin crew just does that...they are quite good at it. And the next thing which impressed me was the perfect combinatin of quality and quantity of food.The onboard music channels make the dining a good experience which otherwise would be a monotonous routine unless one is really famished that is.
From a Professional Perspective I must compliment the top management for they are really keen to take feedback from every Guest which is not the case with other airlines. In my experience other Airlines would take feedback from very carefully selected passengers who are almost sure to give them an excellent rating. Its almost concocted in other words
Needless to say that the hospitality of the cabin crew was hmmmmm, , , , , lemme put it like this..unlike the other airlines.
keep smiling, , , , ,