As Kingfisher was offering the least fare to Andaman, we five friends decided to book tickets through it. We booked the tickets through https://flykingfisher.com, a big blunder it was.
We selected a round trip to Port Blair(Andaman) from Chennai with the following dates;
Chennai to Port Blair -> 22nd Aug 09
Port Blair to Chennai -> 29 Aug 09(Return ticket date)
And proceeded with the booking - there was a provision to enter two different email id’s primary and secondary - I specified two different email id’s here(This is what has to save me - read through further) and made the payment through credit card.
Now, here is the blunder, I received the itenary details to the primary email id with the following details;
Chennai to Port Blair -> 22nd Aug 09
Port Blair to Chennai -> 22 Aug 09(Return ticket date) instead of 29th Aug 09.
I received a SMS alert from fly kingfisher which states the below;
"Your booking is confirmed on Kingfisher Airlines flight IT3631/22AUG MAA-IXZ @0455 hrs, IT3632/29AUG IXZ-MAA @0725 hrs."
And as well received an email to the secondary email id(specified while booking) from fly kingfisher with the below details;
"Dear Guest,
Thank you for choosing Kingfisher Airlines.
Your booking is confirmed on Kingfisher Airlines flight IT3631/22AUG MAA-IXZ @0455 hrs, IT3632/29AUG IXZ-MAA @0725 hrs.
Your PNR is AAAAGY.
Guests who are booking using credit cards are requested to carry their credit card / Copy of the credit card for verification at the airport.
You can reach us at 18002333131 or 18002093030"
Now, when we contacted the KF customer care team on the same, their answer to this -’Sir, you have selected the wrong date, you had never selected 29th Aug.’
When we mentioned to them about the message/email I had received with the correct dates and told them they had a faulty application, they reply - There is no problem with their application, it is perfect. The email was not sent by them, inturn they said - we must have manipulated the mail to reflect the correct dates. They did not have an answer to the SMS on my mobile.
Fly Kingfisher is asking us to pay a rescheduling fee to get the return journey date changed.
When contacted the guestcare@flykingfisher.com, they as well had the same answer.
We friends are still trying to get this resolved.
Please be careful while you are booking tickets through Kingfisher.