I visited this hotel on the weekend and had booked it seeing the previous reviews. But all my expectations were shattered as the service was far below even the 2 star hotel.
We reached at around 10pm and were rushed into the room, apparently their key generation system was not working and no one even bothered to even inform us about that. After getting into the room, we just wanted to leave for some food but alas, we did not had the key. When contacted, now the reception guy told us that the keys are not available and we will have to stay put in the room only. This was like we were paying to lock ourselves into the jail. I mean we should have been informed about this before we were checked in, this is totally unacceptable. The guy could not even give us a timeline, that by what time, keys will be available. They wanted us to order from the hotel itself. And do not allow to order from nearby restaurants too, even if it is their mistake. Obviously, systems can fail sometimes but then exception should also be made in those times. After everything, we got the keys in the morning only. So slept empty stomach.
Now coming to morning, booking included the breakfast too and the difference in the room rent, with and without breakfast was 1000 rupees. But the buffet was so limited, only 3 dishes were available and a cup of milk and even those 3 dishes were tasteful and completely unhealthy. Poori were like made hours earlier and they were all hard and unpalatable. Vada sambar was pathetic and only thing left was fruits. So for 1000 extra bucks they give this ridiculous breakfast and such a small options. The buffet menu was not displayed anywhere and when the manager was asked for it, he got irritated. The hotel is a fresh unit but the service is completely pathetic and my advice would be to let go of the ridiculously expensive buffet breakfast and have it at some other place with wider options and better preparation.
Overall, this stay was not up to mark and hotel needs to improve a lot.