We bought nearly £1000 worth of plane tickets but we’re denied boarding because apparently our tickets were never ‘confirmed’? Meanwhile in the app our tickets were there and didn’t at all mention that they weren’t ‘confirmed’ also leading up to the flight we were sent emails to check in, why send emails to check in for a flight that isn’t ‘confirmed’. Such an incompetent company. If you want to go abroad AVOID KLM AT ALL COST NO MATTER WHAT, THE COMPANY IS DESIGNED TO STEAL YOUR MONEY. Go with British airways instead, you will be given the best service! and will even be able to use your plane tucked after you bought them.