I had a very bad experience using Kodak service for online photo prints. I uploaded my pictures to kodakgallery.co.in and paid the required amount using my credit card. I was suppossed to get the prints in a week, but even after 4 weeks still I have not got the prints.
The customer service is hopeless, there is no response to the mails I have sent. I tried to contact them using all mail ids I could find on the site. I got a mail from the US kodak dealer instead, stating that they have received my enquiry and asked me for my order number , date of order etc.
Indian dealers need to understand how important commitment and quality of service is for good business.i have decided not to use this service in future.
I hope at least they will revert back the amount I paid if they are not able to complete the order, so that I can use some better service.
I would suggest not to use this service as they do not have any commitment and courtesy to respond to customer enquiries too.