I had purchased Kohler bathroom fittings in Faridabad on 03-Feb-2013 for 2 bathrooms and kitchen in anticipation that although these were very expensive products, they would be guaranteed for 10 years. My biggest mistake was that while purchasing I did not consider the old and trusted brands like Jacquar and Marc and went for Kohler instead.
Within 15 days, one of the basin mixer tap developed a small spot from where the chrome coating started coming off. Within a month this spot became larger and a new spot started on the other side. The price of this tap was Rs 4, 000/- approx. Can anyone even imagine that such quality issues would be associated with a brand like Kohler?
When I called the company people, they blamed us for the defect stating that we had used some "chemicals" due to which the coating had started coming off. I explained to them that we use only soap and detergents for cleaning, that too when the fittings get dirty. Since, these were new fittings, there was no question of cleaning them and I also asked them how only one tap had developed the defect to which they had no answer.
I would like to inform all readers and prospective buyers that the 10 year guarantee which Kohler India provides is all rubbish and this brand should be banned in India. This product is almost twice as expensive as compared to other reputed brands and is most flimsy and unreliable. Even the cheap and locally manufactured bathroom fittings are better than Kohler!
I have learnt from my mistake after parting with a tidy sum of money but I hope the others will not make the mistake of buying Kohler products.