Hi guys, I am going to share my worst experience with this site, about 10 days ago I have opened an account on this exchange site, I had submitted all my details, KYC docs for verification on the same day 13th dec 2017, now guys its exactly 10 days my KYC process is still in review and because of that I am unable to access the services, I have contacted them several times, sent my concern to them through email but they do not even react like no body is there for customer grievances, also their service is such a creep that I have now left the hope that they would proceed to verify my KYC details.
Also one day on 15th Dec they put the notice on their site that because of so many registrations KYC verification would take upto a week, notice guys upto a week, ie maximum 7 days but now the week is over and still no difference.
If this is the creep service then guys sorry I would not recommend it to anyone because if this is happening in start, if this is the first impression they are putting on their customers I am quite sure if any money issue arises their is no way to contact them as even they do not reply to emails.
Although the site seems to be pretty and secure but what are these for if the company is itself not serious for their customers.
Finally guys I would say it is secure as I can see but the company holders are not ready to deal with customers, even it not seems that they are trying, it seems that they do not care for their customers problem.
So I will not do any business till they work on that issue.This is my experience guys and yes this would be yours if you are new or even if you are already involved until they start caring their customers.
If I talk about the site, I would say it is well designed protected by dDos, UI is great, everything seems to be good but services are not as expected, they must work on it.
And guys this is my opinion, I only dislike it because of their poor customer services or unaccepted delay in solving customer’s grievances. They never replied to my issues.
However I am not complaining for the site its good to go with it but really needs lots of improvement in customer support services.
I have attached some pics of my koinex page, you can check