I use different sites for online shopping and the first time when I used koovs I was totally pissed-off. I ordered a t-shirt , and received the confirmation mail and shipment details the same day. But it took more than 15 days and for the product to be shipped. Their customer care services are worse, I made around 5 calls and each time I was assured that the product will be shipped within next 1-2 days, but I was never updated on it. When I received the order the fitting was not good, although there is the option to return but from the past experiences of my friends I learned about their bad refund policies so refrained from getting into the loophole again. This was the first and the last time when I used koovs and I will not recommend anyone to use this site, as I had the most aweful and disgusting experience.