Koovs has one of the best and bold collections - yes it is true.
But it is an unreliable e-commerce platform which will show you goods that they don’t have in their inventory but will charge you nevertheless.
It all started when I purchased a t-shirt from their "Reputed" website. They charged me for it and after a day or two, I got a mail that my order has been successfully cancele_45d(they cancele_45d it from their own side). It was not a big deal for me because I loved Koovs for their "10 days return policy".
After a week I saw a pair of Reebok classic trainers on their website. So, I bought them from their website. After 4 days went by without any notification I wrote an email to Koovs staff regarding my orders whereabouts. They assured me that the order will be dispatched within "24-48" hours.
And on 19th if June 2018 I got a mail "Your KOOVS.COM order has been cancele_45d" followed by
"Dear xxxxx Singh
Your return request has been completed successfully!
The refund amount has been Cred824ited to your bank account.
UTR Number: [UTR_NO]
Refund Amount: Rs. xxxx
Should you have any other queries do mail us at care@m-eretail.com or call us at 0124-6770000 to speak to a customer care executive.
Thank you for shopping at KOOVS.COM. We look forward to your visit again.
Team KOOVS!
FIRST FOR FASHION ONLINE"
I NEVER REQUESTED A RETURN(I NEVER EVEN GOT IT).
This is the last time I am purchasing anything from Koovs.