I ordered an item from KOOVS(coupon: KV-18737599) and NEVER RECEIVED it.
I have been calling around like a fool and am not getting anywhere. Support only replies with’Sorry for the inconvenience’ even on their Facebook fan page but no details of what is happening. No sorry mail. nothing! They are just after your money and that’s it! They even charge shipping fees for a shipment within India while other online shops don’t charge extra.
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Thought I’ll give everyone a quick update on what happened after I submitted my complaint here about KOOVS and how KOOVS still FAILS to DELIVER even after several promises from managers at KOOVS! Their names are Manish Tewari(manish@koovs.com) and Rajesh Kamra (rajesh.kamra@koovs.com).
As soon as I posted my complaint I got a phone call from KOOVS. In fact I got 3 calls during that same day. I was promised that:
KOOVS would refund my money so I had to give my bank details. AFTER 10 DAYS STILL NO REFUND!
KOOVS would send the item again with some other courier. AFTER 10 DAYS STILL NO ITEM RECEIVED and they clearly said that they would send it right-away!
I mailed KOOVS again 2 days back about the status(including Manish Tewari and Rajesh Kamra) and and nobody even replies! What attiMr_customtakeouter these guys have! Who do they think they are?! Definitely that I’m going to take action against KOOVS! Taking money without delivering is, in my dictionary, still called STEELING!
Again proof that NOBODY EVER SHOULD BUY FROM KOOVS unless YOU just want to THROW YOUR MONEY AWAY!