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Koovs

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2.2

Summary

Koovs
Samz Re-View@SamzView
Sep 07, 2016 07:37 PM, 3111 Views
(Updated Sep 07, 2016)
Koovs products

As far the clothing items goes.pretty good quality and worth the money spent. But men’s shoes, specially the formal shoes, they are not what they show online. I know for a fact that the items are not exactly the same and there will be some difference but the item that was shipped to me was completely different. Though the delivery time is very fast but the return policy sucks. You have to wait 3 weeks to get the refund. So be careful while buying and do keep in mind the return timeframe.

(0)
Hi,Greetings from KOOVS.COM!Thank you for sharing your valuable feedback. We apologize for the bad experience you had with us. We would request you to please share the order details against which you have received the different product as shown over the website and was not as per your expectations. Also, we would like to inform you that we depend on third party courier partners for arranging reverse pickup and may take 3-5 business day depending on location. Once the pickup is done from your end and shipped from courier to our warehouse it may also take 3-5 business days for product to reach back in our warehouse. Once we receive the product, a quality check will be performed and updated in system for refund within 24-48 working hours. Once the refund is processed from our end it may take 7-10 business day to reflect in your account as per banking norms. So the complete return process may take 20-21 days. However we have shared your feedback with respective team and we will try to reduce the timelines for return and refunds.We appreciate your patience and understanding in this regards.RegardsKOOVS CARE
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