I used koovs.com online portal to buy a Milton Orion Casserol worth 222 rupees. It was written on their site that it has 25% cash back. What they do is to issue a coupon for the equivalent amount and you can use it in your next purchase, fair enough. Order was place on Jan 26, 2012 and delivery was made on Feb 03, 2012, There was no problem with the product but then the good story ends there.
There was no promo code appearing in my account that I can use for next purchasing. So wrote two mails with interval to info@koovs.com. No reply. I called them, person online gave me a coupon. When I tried to use it it said the coupon is invalid. I called them they said you will have to write a mail to CEO sanjay@koovs.com to get the coupon activated. Which I did and never got any reply. I called again and the person again gave me the coupon, I tried it when he was online and told him it is invalid. So he said it will take 24 hours, called next day, he said will take 48 hours and we will inform you.
After 2 days called again..the person said by 5 o clock you will have coupon ..but nothing happened. Called again the person said there was some problem with the coupon and you will get new coupon very soon. No time commitment.
Today is March 19th. From Feb 3rd to March 19th, I have not received the coupon, made 15 calls to them and 5 mails.