Guys, I took a policy “Kotak Smart Advantage” with KOTAK, during the policy briefing the then agent Mr. Lokesh has given details about few features of policy, which were not reflecting in our policy. He said that we will be getting 10% discount on policy amount(Rs. 25, 000). Moreover, he said that as an promotional offer, we will be getting a 10% discount on premium every year and "Juicer Mixer Grinder(JMC)".
Once, we purchased the policy, than Mr. Lokesh didn’t turned up with the JMC or a cheque for discounted amount of Rs. 2500/-
We have tried to contact Branch and Customer care, but both washed off their hands saying that “we regret to inform you that we do not have any information about the offer” and it might be given to us from agent.
I would like to know, how come an agent promise such thing, if the company is not offering? Moreover, KOTAK has not taken any action against it
I Just want to make people aware of this so that they do not feel cheated as I am feeling now. So, BEWARE before taking any service from this Company.I could feel nothing like customer satisfaction in their tone.
I hope this review would help you people who are thinking about taking a policy from KOTAK