I have been a customer for three years and they have given me pathetic service lately. They used to be a good bank but now they are terrible. Following in a excerpt from emails that I have sent to the board of directors of Kotak . I have spent three months trying to get my own mutual fund redeemed and Kotak refuses to help! Now because I emailed their top management and am trying to get service their Vice President threatened to get me beaten up. These guys stopped recruiting from my MBA college because my college refuses to intervene and ask me to shut up!
Your bank branch in Jaipur made me run around three times to get this redemption request sorted out. Your call center directed me to the branch, your branch directed me back to the call center and even when I conferenced a call between your call center and Mr. Apoorv(not very sure of his name, but he is the guy who sits there with the “manager” tag right next to the counter, and they still couldn’t get this sorted out. I then called StanChart from my phone and they said I couldn’t redeem this in May. I placed two redemption requests for my SCEEF to be redeemed and they were not carried out. The requests were placed on June 25, 2007 and June 29, 2007 which were not actioned. If this could only be done online, then your advisor should have told me so. When you accept a request, it implies that you will get it done. Today your software has accepted a request to redeem. Does this mean that this fund is redeemed? You have even given me a transaction id for the redemption and a cutoff time of 1300 hours for the same!
a) After this, I visited your branch and requested for an overdraft.
b) You emailed me saying this wasn’t possible
c) I had to visit you again and tell you that it was your bloody fault
d) You then agreed to give me money at 18% for 50% value
e) I had to write back saying I wasn’t willing to pay interest
f) You promised to get back
g) You got back saying 8% interest and 90% value
h) I wrote back for compensation
i) You got back saying 8% interest and 90% value