Kotak bank is one of the slowest bank I have seen till date. I had applied for loan with Kotak bank 2 months back, which I regret doing now. The funny part is all the employees in this bank are trained to lie at their best.
So about the loan, 20 days back I received a confirmation mail from Kotak stating the loan amount is approved along with CRM details, the crm I got was Megha Bhartnagar who is lame and irresponsible resource you have hired. She told me in 2 days the disbursement will happen to my Account. This was 20 days back and still the amount is not in the account. Every time I call the support or the crm this was told to me. Finally got a call after so many follow up telling theloan will be in ur account in other 4 hours . Now it’s been 4 days.
None of crm receives the call or replies the msg I send them.
Now trusting you guys give the loan on time I planned my agenda to use the money. Now the need for me to take loan will get over by today 4 pm. The bank is least bothered about it and they reply when I call the customer support team is will raise a request and get it done on priority, the TAT given is 5 working days. After waiting for a month when I call to ask the status, they ask me to wait for another 5 days.